Date of last update: 17 February 2021
- USE OF THE PLATFORM
ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
- PRIVACY PRACTICES
- YOUR ACCOUNT
This website is directed to be used by adults only. We assume that any minor, if at all, accessing our website is under the supervision of their parents/ guardians for which neither Mirasimo nor Scentido shall have no liability whatsoever. Scentido, Mirasimo and/ or its associates do not knowingly collect information from minors. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature.
If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately using the ‘Contact Information’ provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to Scentido, Mirasimo or its associates.
- PRODUCT & SERVICES INFORMATION
Mirasimo attempts to be as accurate as possible in the description of the product on the website. However, Mirasimo does not warrant that the product description, colour, information or other content of the Platform is accurate, complete, reliable, current or error-free. The website may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.
Mirasimo reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.
- PRODUCT USE & SERVICES
The products and services available on the website, and the samples, if any, that the website may provide you, are for your personal use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any commercial reasons whatsoever.
In case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, please note that neither Mirasimo nor Scentido is in no manner responsible for any manufactural side-effects or service provider and the manufacturer or service provider of the product or service shall be solely responsible for such side effects and consumer complaints. You should carefully read the individual terms and conditions in relation to the products and beauty services and consult a specialist before the use of the same. Your use of the website and the platform (which includes both the website and the application – collectively referred to as the ‘Platform’) is an express consent from your side to refrain from taking any action against Scentido, Mirasimo and/ or its associates for any harm caused to you whatsoever by using the products, and that in such cases, liability, if any, will rest with the manufacturer of the said product and not in any way with Scentido, Mirasimo and/ or its associates.
- RECOMMENDATION OF THE PRODUCT & SERVICES
Any recommendation made to you in the website during the course of your use of the website is purely for informational purposes and for your convenience and does not amount to endorsement of the product or services by Scentido, Mirasimo and/ or any of its associates in any manner.
- PRICING INFORMATION
Mirasimo strives to provide accurate product and pricing information, however errors may occur.
Mirasimo cannot confirm the price of the product until you make the order. Without limiting the generality of Clause 8 (Cancellations, Refunds and Returns) below, if a product / service is listed at an incorrect price or with incorrect information due to any technical error, Mirasimo shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Mirasimo may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Mirasimo will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that Mirasimo accepts your order the same shall be debited to your credit card/ debit card account and duly notified to you by e-mail that the payment has been processed. The payment may be processed prior to Mirasimo’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account.
PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERED ON THE WEBSITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF SCENTIDO. Mirasimo may revise and cease to make available any product/ services at any time. In the event, Mirasimo is unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. Mirasimo shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery.
- CANCELLATIONS, REFUNDS AND RETURNS
Please refer to our Cancellation, Refunds and Returns Policy provided on our website.
- MODE OF PAYMENT
Payments for the products available on the website may be made in the following ways:
- Payments can be made by credit cards, debit cards, internet banking, e-wallets, e-Gift cards, and reward points.
- Credit card, debit card and internet banking payment options are instant payment options and are recommended to ensure faster processing of your order.
- Cash on Delivery option is not available for orders outside India.
- SHIPPING AND DELIVERY
Please refer to our Shipping and Delivery Policy provided on our website, as amended from time to time.
- CHAT FUNCTIONALITY
The chat functionality has been provided to help you with any and all website related queries. Any use of this service shall be subject to the following conditions:
- Mirasimo may suspend the chat service at any time without notice.
- Mirasimo or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
- Communication through chat may be stored by Mirasimo for future reference, and the user of such service will not have the right to access such information at any future date.
- While ‘chatting’ you may not communicate any objectionable information i.e. including but not limited to unlawful, threatening, abusive, defamatory, obscene content and/ or information. If you use the chat for any activity deemed unlawful, Mirasimo reserves the right to take such action in accordance with applicable law as may be advised so as to protect its employees or any person reading or viewing such objectionable content as shared by you.
- The chat room shall not be used by you to sell any products, to give suggestion on business opportunity or any other form of solicitation.
- You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.
- USER CONTENT
The information, photo, image, chat communication, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, e-mailed or otherwise made available to us (“User Content“), are entirely your responsibility and we will not be held responsible, in any manner whatsoever, in connection to the User Content. You agree to not encourage or assist or engage others as well as yourself in transmitting, hosting, displaying, uploading, modifying, publishing transmitting, updating or sharing any information that
- belongs to another person and to which the user does not have any right to;
- is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propaganda or otherwise unlawful in any manner whatever;
- harm minors or threatens to harm minors in any way;
- infringes any patent, trademark, copyright or other proprietary rights;
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- impersonate another person;
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
Mirasimo shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. Mirasimo does not endorse or control the User Content transmitted or posted on the webite by you and therefore, accuracy, integrity or quality of User Content is not guaranteed by Mirasimo. You understand that by using the webite, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will Mirasimo be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the website. You hereby waive all rights to any claims against Scentido, Mirasimo and/ or their associates for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.
If you wish to delete your User Content on our website or in connection with our mobile applications, please contact us by e-mail at [email protected] and request you to include the following personal information in your deletion request: first name, last name, user name/screen name (if applicable), e-mail address associated with our website and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 30 (thirty) business days (which it is clarified shall not include weekends or public holidays) to process your deletion request.
- INTELLECTUAL PROPERTY RIGHTS
The “SCENTIDO” name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as “Marks”) of Mirasimo. All other Marks provided on the website are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this website. Access to this website does not authorize anyone to use any Marks in any manner. Marks displayed on this website, whether registered or unregistered, of Scentido, Mirasimo and/ or others, are the intellectual property of their respective owners, and Scentido, Mirasimo and/ or their associates or anyone acting on their behalf shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks.
Scentido and its suppliers and licensors expressly and exclusively reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this website, including its looks and feel. The compilation (meaning the collection, arrangement and assembly) of the content on the website is the exclusive property of Scentido and are protected by the Indian copyright laws, the trademark laws and such other laws governing intellectual property as mandated in the Republic of India, besides also international treaties. Consequently, the materials on this website shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips and written and other materials that are part of this website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the website for your personal use only. We also grant you a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the home page of the website for personal, non-commercial use only. The Contents and software on this website are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this website is strictly prohibited. Unless Mirasimo explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled or licensed by Mirasimo, any of its affiliates or by third parties who have licensed their materials to Mirasimo and are protected by Indian law and international treaties.
- LIMITED LICENSE
Mirasimo reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the website and to block and prevent your future access the website.
- REPRESENTATIONS AND WARRANTIES
This website is provided to you “AS IS”. We make no representations regarding the use of or the result of the use/depiction of the Contents on the website in terms of their correctness, accuracy, reliability, or otherwise. Mirasimo shall not be liable for any loss suffered in any manner by the user as a result of depending directly or indirectly on the depiction of the Content on this website.
Mirasimo shall have the right, at any time, to change or discontinue any aspect or feature of the website, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the website may discontinue disseminating any portion of information or category of information. Scentido, Mirasimo and/ or their associates or anyone acting on their behalf do not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the website.
Mirasimo through the website intends to provide its users with general information about beauty and healthcare topics and products. The website is open to the idea of its users wanting to interact with Mirasimo and its employees by asking questions that enables the user to obtain information of a general nature pertaining to beauty and healthcare topics. The postings on the website or on social networking sites, including Mirasimo and/ or Scentido’s Facebook page, or any information provided over chat or e-mails exchanged with Scentido, Mirasimo and/ or its associates, its employees or representatives (collectively referred to as “Information”) which are in furtherance of any communication made by the user with Mirasimo, its employees or representatives is based on the background provided by the user. The Information is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. While Mirasimo takes reasonable care to ensure that the Information is accurate, Mirasimo makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Information. For any specific medical conditions or issues, users are advised to seek opinion from a certified medical practitioner. In the event any user relies on the Information provided by Mirasimo or its representatives/ employees, he/she may do so at its own risk. Under no circumstances will Mirasimo, its employees, representative or affiliates be liable for the Information or the consequences of relying on such Information.
In keeping with Mirasimo’s objective of providing its users with general information about beauty and fragrance topics and products, Mirasimo engages experts having knowledge of in their respective fields (“Expert(s)“) to respond to queries posted by users. Any information provided by the Experts, either over the website, through e-mails, chat rooms or on social networking sites, including Mirasimo and/ or Scentido’s Facebook/Instagram page (collectively referred to as “Expert’s Opinion“) is based on the Expert’s personal opinion. The Expert’s Opinion is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. Mirasimo makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Expert’s Opinion. In case any user relies on such Expert’s Opinion, such user may do so at its own risk. Under no circumstances will the Scentido, Mirasimo, its employees, representative or affiliates be liable for such Expert’s Opinion or for the consequences of relying on such Expert’s Opinion.
For any general information posted on the website, users must not infer or assume that such information necessarily applies to them.
- DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY
YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) UNDER ANY CIRCUMSTANCES FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE SITE; (e) VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN CONTENT; OR (g) EVENTS BEYOND THE REASONABLE CONTROL OF SCENTIDO. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.
FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE WEBSITE OR YOUR USE THEREOF REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED.
- LINKS AND THIRD-PARTY SITES
References on the website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you. This does not in any way constitute or imply Scentido and/ or Mirasimo endorsement, sponsorship or recommendation of the third party, information, product or service or any association and relationship between Mirasimo and those third parties.
Mirasimo is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third-party websites, you do so entirely at your own risk. Mirasimo does not assume any responsibility for examining or evaluating the offerings of the off-websites pages or any other websites linked from the website. We shall not be responsible for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit via the website.
- GOVERNING LAW AND JURISDICTION
Without any prejudice to particulars listed in Clause 13 above, Mirasimo shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo.
- WEBSITE SECURITY
You are prohibited from violating or attempting to violate the security of the website, including, without limitation,
- accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
- attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
- attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;”
- sending unsolicited e-mail, including promotions and/or advertising of products or services; or
- forging any header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability
Mirasimo is entitled to investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any activity being conducted on this website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this website other than the search engine and search agents available from Mirasimo on this website and other than generally available third-party web browsers (e.g., Netscape Navigator, Microsoft Explorer) nor to indulge in any reverse engineering of the website and/ or any application created by Scentido and/ or Mirasimo.
- ENTIRE AGREEMENT
Mirasimo’s failure to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches.
- CONTACT INFORMATION:
Customer Service Desk
E-mail id: [email protected]
Phone: +91 96197 14173
Contact Days: Monday to Saturday (11:00 a.m. to 6:00 p.m.)